Steelcase Lifetime Warranty

"After struggling with an ordinary chair for my home office I finally broke down and purchased a Think Chair. Office Environments had the best pricing online. I had several questions which were answered pleasantly and promptly. After I placed my order I was kept informed of the order/delivery process. I was concerned I would be away when the chair arrived and you were able to tell me ahead of time so I could make arrangements to accept the shipment. I am so glad I bought the chair-it is wonderful and I really appreciate how easy you were to work with. It is nice to find a company that does the extra things. Thank you."

-- North Brunswick, NJ

What Does This Warranty Cover?

Steelcase Inc. ("Steelcase") warrants this product ("Product") to be free from defects in materials or workmanship. This warranty applies only to Products purchased directly from OEmarketplace.com by purchasers located in the United States.

How Long Does The Warranty Last?

This warranty applies only to the original purchase and terminates if you transfer, modify or sell the Product.

Frame and structural components (base, arms, seat and back) – Lifetime (for as long as you own it)
Seating mechanisms, including pneumatic cylinders – 10 years
Fabric or Leather - 5 years

What Will Steelcase Do?

If the product is defective, Steelcase will replace or repair it or refund the purchase price.

What Is Not Covered By This Warranty?

This warranty does not apply to normal wear and tear to Products, nor to high-wear items including, but not limited to: glides and textiles. This warranty does not cover fading, discoloration or natural variations occurring in leather and fabric.

This warranty does not cover consequential damages (including but not limited to the cost of repairing or replacing other property, which is damaged when the Product does not work properly). This warranty does not cover shipping charges to or from an address outside the continental United States, damage in transit to or from an address outside the continental United States, loss of time, loss of use, or other incidental damages. Some states do not allow the exclusion or limitation of incidental or consequential damages so these exclusions and limitation may not apply to you.

How Do You Get Warranty Service?

To facilitate warranty service, please keep your original proof of purchase. Contact OEmarketplace.com Customer Service by e-mailing info@oemarketplace.com or calling 1.888.861.2525, Monday through Friday, 9 a.m. to 6 p.m. EST. We will either send you a replacement part for you to install or we'll work with our local repair team to get your product fixed.

How Does State Law Apply?

This warranty provides specific legal rights, and you may have other rights, which vary, from state to state.

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